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Ongoing Crisis Communication: Planning, Managing, and Responding, by Timothy Coombs
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Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated and multi-disciplinary approach to the entire crisis communication process. Drawing on his extensive firsthand experience, Dr. Timothy Coombs uses a three-staged approach to crisis management (pre-crisis, crisis, and post-crisis), explains how crisis management can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats while drawing from recent works in management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.
- Sales Rank: #82688 in Books
- Published on: 2014-01-21
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x .54" w x 7.52" l, .95 pounds
- Binding: Paperback
- 256 pages
About the Author
W. Timothy Coombs (PhD, Public Affairs and Issues Management, Purdue University) is a professor in the Nicholson School of Communication at the University of Central Florida. His books include Applied Crisis Communication and Crisis Management: Cases and Exercises, Code Red in the Boardroom,and, with Sherry Holladay, Managing Corporate Social Responsibility, PR Strategy and Application, and The Handbook of Crisis Communication.� His crisis communication research was awarded the 2002 Jackson, Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America. Dr. Coombs has published more than 40 research articles, most focusing on crisis communication, as well as more than 30 book chapters on the subject. He has worked with consulting firms in the U.S. and Europe on ways to improve crisis communication efforts for their clients, and has been invited by governments and businesses around the world to present his ideas and insights into crisis communication.
Most helpful customer reviews
1 of 1 people found the following review helpful.
Shipping is super fats. Amazon book your book in a very ...
By Mindy
I rent this one from Amazon. Shipping is super fats. Amazon book your book in a very big box.
A book is very helpful for me. It helps me to understand more and more about communication internal and external in a company/ organization.
I like their chart about characteristic people that would be perfect to be on crisis communication team.
1 of 1 people found the following review helpful.
Informative, but Redundant.
By Haytham A.
So far, the book is highly repetitive, making it a somewhat dense read. That is not to day that it isn't informative. However, it that may be more beneficial to someone who is new to or hasn't read much about the field of communications.
1 of 2 people found the following review helpful.
Repetitive thoughts
By S. Christie
Quote from the book:
"Traditionally, financial factors have dominated corporate reputation management. The financial factors became the criteria used to evaluate corporate reputations. The dominant reputation measures, such as Fortune magazine's most admired list and reputation institutes RepTrak route, reflect a financial orientation."
This repetition of the same thought over and over makes this book far more boring and long winded than necessary. Those three sentences could easily be condensed into one. And this pattern is repeated through the book.
The book seems decent so far, but an editor needs to take a heavy hand to the writing style.
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